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AquaFinesse Frequently Asked Questions

Aqua Finesse - AquaFinesse Spa Water TreatmentCan I use AquaFinesse™ in any hot tub - old or new?
AquaFinesse™ works great with any spa or hot tub as long as the tub has an effective filtration system, removable/cleanable filters and a means of providing water circulation through the filters for at least 4 hours a day.

Can I use AquaFinesse™ in a spa with water that already has chlorine or bromine in it?
If the spa has just been emptied and refilled with fresh water, you can immediately switch to AquaFinesse™.   For a spa that has been sanitized with chlorine or bromine for more than one week, you must drain at least 1/3 the spa and refill it with new water before using AquaFinesse™.

What is a "bio-film"?
You can read all about bio-films right here.

How do I use AquaFinesse™?
Take one bottle from the carrying case & check the label for your recommended weekly dose - BE SURE TO ACCURATELY KNOW THE NUMBER OF GALLONS OF WATER IN YOUR SPA.   Shake the product well & make sure to use the measuring cup to pour the proper amount of AquaFinesse™ into the spa water. Turn on the jets and leave them running for at least two minutes to fully mix the solution into your spa or hot tub water.

When used in combination with a good, properly working ozone or silver ion system (like Spa Frog or Nature2), no additional sanitizers are needed. However, the Association of Pool & Spa Professionals (APSP) recommends that hot tub owners maintain a minimum level of 1.5 ppm chlorine in the spa water.   To meet these standards, we strongly suggest using the provided sanitizing tablets as directed in the slow-release dispenser.

To use the sanitizing tablets: place one AquaFinesse™ sanitizing tablet into the dispenser, secure the cap and place the filled dispenser on top of the water filter (or in the basket).   Allow the dispenser to fill with water.   Before using your tub, ensure that the dispenser is placed in the filter and the spa's filter system is working properly.  

Do I have to "shock" the spa water before starting the AquaFinesse™ system?
No, it is not necessary to "shock" your water before starting the AquaFinesse™ system.   However, there are certain situations in which we recommend a chlorine shock.   With brand new tubs, we suggest "shocking" the water after you've filled the spa for the first time.   If you also have concerns about the quality of your water supply, you can "shock" the water before starting it with AquaFinesse™.


What is the purpose of the sanitizing tablets?
A small chlorine-based tablet is used in conjunction with our slow-release dispenser to kill all the bacteria from your tub after it's captured in the filter. The amount of residual chlorine remaining in your spa water is very minimal. This small dose significantly reduces unpleasant smells, dryness or bleaching effects typically associated with chlorine use.

NOTE:  The Association of Pool & Spa Professionals (APSP) recommends that hot tub owners maintain a minimum level of 1.5 ppm chlorine in the spa water.

I just started with AquaFinesse™ and my spa water looks dirty and cloudy - what have I done wrong?
Nothing! In fact that's a good sign that AquaFinesse™ is working properly to recondition your spa water and equipment. If your spa is older than six months, a considerable amount of calcium and scale buildup will be released by AquaFinesse™ and then flushed into your spa *.

During the reconditioning period, we recommend that you clean your filter(s) twice a week.   This helps to ensure that clean and clear water is flowing through your hot tub. When the spa is not being used, ensure that the valves, jets and water features (waterfalls, etc) are open and water is allowed to flow through them.   Before you know it, your water will be soft and odor-free without feeling slimy or greasy!
*Do not enter any spa or hot tub if you cannot see the bottom of the tub.

How often should I clean the filters in my hot tub?
AquaFinesse™ works very closely with your tub's filtration system to ensure total water sanitation.   We recommend cleaning the filters twice a week for the first two weeks.   After this initial conditioning period, you should clean or rotate your filters on a weekly basis (SpaBoss Cartridge Cleaner is a great product to use for a quick, weekly cleaning). For easier maintenance, we also recommend that you purchase back-up filters and rotate them regularly.  

What's the best way to clean the filters?
For weekly maintenance, remove the filters from the tub and rinse them completely using the garden hose.   Once a month, soak the filter(s) in a bucket using AquaFinesse Filter Cleaner Tablets and rinse off filters before re-use.  Always allow the filter(s) to dry completely before reinserting them into the tub.

How often should I use AquaFinesse™ to clean my hot tub water?
Use AquaFinesse™ as directed once a week -- do NOT overdose. Set aside a specific day for this. The sanitizing tablet should be replaced in its dispenser as soon as it has dissolved (approximately 7 to 10 days).

What happens if I overdose my hot tub with AquaFinesse™?
If an overdose occurs, you must drain 1/3 of your hot tub water, refill with fresh water and make sure you thoroughly clean the filters before re-inserting them.   Always make sure you do not overdose.  

How often should I change the spa water?
It is recommended that you change your water every three to four months. You can also use our test strips to measure whether or not the water needs refreshing. Another good system is to refresh your water each time you purchase a new box of AquaFinesse™.

Is it safe to drain the water into my lawn?
Yes, AquaFinesse™ is environmentally friendly so will not damage your garden, grass or household pets.

Can I use Spa & Hot tub Fragrance products with AquaFinesse™?
Yes, as long as the products you use are crystal (such as Spazazz Escape Crystals) or salt based (PharmaSpa crystals) and do not contain oils or other liquids.


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