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Privacy, Security  & Shipping Policies

Thank you for visiting CheapHotTubChemicals.com!
 
For your protection, all of the information transmitted by you to us while visiting our site is secured using the latest technology in software encryption and security. The information collected is used to process orders and to provide you with a personalized shopping experience. We may also use the information gathered to send promotional material about CheapHotTubChemicals.com (referred to as CHTC through out the remainder of this Policy Statement) and/or its internet partners from time to time. This promotional material is optional and all of our visitors and customers may opt-out of future mailings by following the instructions located within the mailing itself.

CHTC values our customers' privacy.  We practice permission-based electronic advertising. Please be assured that we will not sell or in any way share your public or private information with any third party without your expressed prior written permission.

CHTC has created these Policies in order to demonstrate our firm commitment to Internet privacy. These policies describes the means by which CHTC gathers information and how that information is used. The areas covered in this policy are as follows:

    Order Information
     "Cookies"
     Your Credit Card, Processing & Security

    
Product Information
     Shipping
     Canceling Your Order
     Return of Merchandise
    
Special Orders /  Non-Stock Items
    
International Orders
    Survey Information
    
Sweepstakes Information
     Electronic Advertising (emails)
     Copyright
    
Contact Information

Order Information

We use registration information (name, shipping address, phone numbers, etc.) to contact customers in regards to orders placed at
CHTC when necessary.

"Cookies
"
CHTC may use cookies to track how customers and visitors are navigating our site and to provide you with personalized content. Most browsers are initially set to accept cookies. If your browser is set to refuse cookies, you will not be able to order from CHTC.

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Your Credit Card, Processing & Security

At
CHTC, our secure server encrypts all payment information that you transmit to us while using our site. We use the latest 128-bit encryption technology to keep your personal information safe. This includes your name, address and credit card number and expiration date. The encryption process takes all of the personal information and converts it into a special code that is securely transmitted over the Internet. If you experience fraudulent use of your credit card as a result of using your credit to make a purchase through CHTC, you must notify your credit card provider in accordance with its reporting rules and procedures. If your credit card provider holds you liable for some portion of the unauthorized charges and if the unauthorized use of your credit card resulted (through no fault of your own) from the use of your credit card to purchase through the secure server at CHTC, then CHTC will reimburse you for the liability up to a maximum of $50.00, US.

Credit card transactions are handled by a third-party financial institution using SSL (Secure Sockets Layer) which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. To find out if your transaction is guarded by SSL, look for the picture of the unbroken key or closed lock in your browser window (both the Netscape Navigator/Communicator and Microsoft Internet Explorer browsers use SSL). Either indicator means SSL is hard at work. (If you don't see either one, or if you see a broken key or an open lock, that means your transaction does not have SSL protection).

The easy way to tell if SSL is guarding your transaction is to check the URL of the site you are visiting. The URL in the browser should change from "http" to "https" when processing secure transactions.

Product Information
CHTC contains information on a wide variety of spa, hot tub, backyard & patio related products and services. We do provide links to affiliate's and manufacturer's sites for additional information on their respective products and services. Although we try to ensure that these independent sites adhere to a privacy policy that is consistent with our policy, we are not and cannot be responsible for the privacy practices or contents of other web sites and do not make any representations regarding how such sites use their acquired customer information.

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Shipping

Unless otherwise noted, your order will be charged a flat shipping & handling fee of 9.5% or $9.50, whichever is greater.  Certain larger or bulkier items such as, but not limited to: hammock or other furniture, off-set umbrellas, umbrella bases, hammock furniture, gazebos, certain spa chemicals, etc. will incur additional shipping charges due to their shipping size/weight and ultimate destination. CHTC will do its best to ship UPS, FedEx or US Postal Service in a cost efficient and expedient manner, the same day that the order is received, providing the order has been received by 3:00 pm Eastern Time (12:00 noon Pacific Time).  "RUSH" orders are guaranteed to be sent out on of the same day (Monday through Friday, except legal holidays) that the order is received (orders must be received by 1:00 pm Eastern Time - 10:00 am Pacific Time).  Due to the chemical nature of many of the orders & shipments, it is not possible to ship via "air" and will therefore ship via "ground" delivery.  Orders placed between 4 p.m. Friday, Eastern Time through Sunday, will be processed & shipped on Monday, unless a legal holiday has fallen on that day. Please note:  If your purchase is a "non-chemical" gift, please mention that fact and the date you need to have your purchase in the comments section of the purchase page.  We will do our best to accommodate your needs and make that gift special.

Extra Heavy or Large items such as Spa Surrounds may/must be shipped via common carrier, outside of Connecticut.  There will be an additional charge for common carrier routing (actual freight cost).  We will quote you the freight cost for your authorization prior to shipping.

Certain Spa chemicals are classified by the United States government as "hazardous materials" (CFR 49, parts 100 to 178).  As such, in many cases only certain sizes are available for shipping via UPS or other package transport systems.  Typically quart sizes of many liquids or 1 lb. bags and bottles of oxidizers.  You as the consumer may order multiple quantities, however they MUST be in the smaller containers.

For more shipping details click here.

Canceling Your order  A customer may cancel their order placed online, by fax or by telephone without penalty at any time except under the following conditions:  1. Special orders for custom made items (i.e. pool liners, non-stock safety covers, spa covers, spa surrounds) are cancelable without penalty prior to their production.  2.  Special orders for custom made items (i.e. pool liners, non-stock safety covers, spa covers, spa surrounds) are cancelable if beginning production with a 25% production fee charged by the manufacturer; freight charges will be credited 100%.  3.  Special orders for custom made items (i.e. pool liners, non-stock safety covers, spa covers, spa surrounds) are NOT cancelable if significantly produced or manufactured although not shipped.  Customer is responsible for the total cost of their order less freight or shipping or installation charges. 4. Regular in stock items cancelled prior to their shipping will be voided without charge.  5. Regular in stock items that have been shipped may be cancelled however the customer is responsible for the freight charges and any additional return handling charges made by the carrier plus a 15% restocking charge.  6.  Unclaimed orders (defined as items that were ordered & shipped but not claimed after shipper has made repeated attempts to delivery the merchandise) are subject to a restocking & handling fee of 20% of the order plus original freight charges plus any additional freight charges levied by the freight carrier.

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Returning merchandise may be done with prior approval from our office.  The buyer will receive a confirming email with corresponding Return Goods Authorization (RGA).  If the product is found to be defective, a replacement will be sent at no additional charge.  The buyer is responsible for the cost of freight to and from CHTC.  Upon the merchandise's arrival, it will be inspected for damage or for warranty or claims of defect.  After inspection, the buyer will be credited the proper amount, less shipping and handling charges.  Returns for non-warranty/non-defective products are subject to a 15% Restocking charge.  "Floor Models"  or items Sold "AS IS" are NOT returnable/refundable unless deemed by CHTC to be completely defective.  Merchandise MUST be returned in its original packaging, in re-sellable condition.  Allow 10 to 14 days for processing.  The buyer will be notified when the credit is processed via email.

Special Orders / Non-Stock Items are payable in full at the time of order and are not returnable or refundable.  In addition, the customer is also responsible for the freight costs in both directions.  These items are defined by CHTC as not being a normally stocked in our inventory for sale item. 

Custom made Spa Covers, Spa Surrounds, and any other items that are custom made to your particular specifications are not returnable or refundable under any circumstances.  Damages due to freight handling must be mentioned & noted at the time of delivery & must be made in writing to the shipping carrier.

All International Orders (including the Hawaiian islands and Alaska)  are subject to additional handling, shipping, taxes and duties not shown on your invoice.  The customer will be contacted via email with the readjusted pricing.  At that time the customer will have the option of accepting or rejecting the sale without penalty.  Spa & hot tub chemicals CANNOT be shipped internationally at this time.  Spa & hot tub chemicals MAY be shipped to our customers in Hawaii and Alaska.

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Survey Information
CHTC may occasionally seek information about our customers via electronic or print surveys. Participation is optional. Survey contact information (name, email address, etc.) is used to request more information in relation to the survey when necessary. We also use contact information to send out personalized and/or targeted promotional material on CHTC on an optional basis. Survey participants may opt-out of future mailings by following the instructions in the mailing. Surveys may also capture demographic information (zip code, age, income level, etc.). This information is used to refine the nature of CheapHotTubChemicals.com for its visitors on a continuing basis.

Sweepstakes Information
CHTC may from time to time conduct sweepstakes which ask visitors for contact information (name, email address, etc.) and demographic information (zip code, age, income level, etc.). Participation is completely optional.

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Electronic Advertising
CHTC will from time to time (currently no more than 2 times per month) send out via email, advertisements of new products, Sale items, services, and other timely information pertinent to swimming pools, spas, hot tubs, outdoor & casual living.  Recipients have the option to OPT OUT of any future mailings by clicking on the email link shown in the advertisement.  Recipients may also OPT OUT via notification to CHTC's FAX number or corporate telephone which will be shown in the advertising.

Copyright
All text, navigation & layout is copyright protected and is the sole property of CHTC.  Use of any information, wording, text or navigation in any unauthorized media, advertising, website, etc. without the express written permission of CHTC will be considered a violation of the copyright laws of the United States.  All copyright infringements will be vigorously pursued and prosecuted to the full extent of the laws of the State of Connecticut and the United States of America.  Use of this material may be used only with prior written authorization detailing its intended usage and intended media.  Requests should be made to the address below.

Contact Information
If you have any questions or comments, they may be conveyed to us in the following ways:

Electronically: info@cheaphottubchemicals.com

Corporate Telephone: (203) 312-4093

U.S. Mail:  CheapHotTubChemicals.com
                 412 Ferry Blvd
                 Stratford, CT  06615 USA
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