|For your protection, all of the information transmitted by you to us while visiting our site is secured using the latest technology in software encryption and security.
The information collected is used to process orders and to provide you with a personalized shopping experience. We may also use the information gathered to send promotional material about
CheapHotTubChemicals.com (referred to as CHTC through out
the remainder of this Policy Statement) and/or its internet partners from time to time. This promotional material is optional and all of our visitors and customers may opt-out of future mailings by following the instructions located within the mailing itself.
CHTC values our customers' privacy. We practice permission-based
electronic advertising. Please be assured that we will not sell or in any way
share your public or private information with any third party without your
expressed prior written permission.
CHTC has created these Policies in order to demonstrate our firm commitment to Internet privacy. These policies describes the means by which
CHTC gathers information and how that information is used. The areas covered in this policy are as follows:
Your Credit Card, Processing & Security
Canceling Your Order
Return of Merchandise
Special Orders /
We use registration information (name, shipping address, phone numbers, etc.) to contact customers in regards to orders placed at
CHTC when necessary.
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Your Credit Card, Processing & Security
CHTC, our secure server encrypts all payment information that you transmit to us while using our site. We use the latest 128-bit encryption technology to keep your personal information safe. This includes your name, address and credit card number and expiration date. The encryption process takes all of the personal information and converts it into a special code that is securely transmitted over the Internet. If you experience fraudulent use of your credit card as a result of using your credit to make a purchase through
CHTC, you must notify your credit card provider in accordance with its reporting rules and procedures. If your credit card provider holds you liable for some portion of the unauthorized charges and if the unauthorized use of your credit card resulted (through no fault of your own) from the use of your credit card to purchase through the secure server at
CHTC will reimburse you for the liability up to a maximum of $50.00,
Credit card transactions are handled by a third-party financial institution
using SSL (Secure Sockets Layer) which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
To find out if your transaction is guarded by SSL, look for the picture of the
unbroken key or closed lock in your browser window (both the Netscape
Navigator/Communicator and Microsoft Internet Explorer browsers use SSL). Either
indicator means SSL is hard at work. (If you don't see either one, or if you see
a broken key or an open lock, that means your transaction does not have SSL
The easy way to tell if SSL is guarding your transaction is to check the URL of
the site you are visiting. The URL in the browser should change from "http" to
"https" when processing secure transactions.
CHTC contains information on a wide variety of
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Unless otherwise noted, your order will be charged a flat shipping &
handling fee of 9.5% or $9.50, whichever is greater. Certain larger or
bulkier items such as, but not limited to: hammock or other
furniture, off-set umbrellas, umbrella bases, hammock furniture, gazebos,
certain spa chemicals, etc.
will incur additional shipping charges due to their shipping size/weight and
ultimate destination. CHTC
will do its best to ship UPS, FedEx or US Postal Service in a cost efficient and expedient
manner, the same day that the order is received, providing the order has been
received by 3:00 pm Eastern Time (12:00 noon Pacific Time). "RUSH"
orders are guaranteed to be sent out on of the same day (Monday through
Friday, except legal holidays) that the order is received (orders must be
received by 1:00 pm Eastern Time - 10:00 am Pacific Time). Due to the chemical nature of many of
the orders & shipments, it is not possible to ship via "air" and
will therefore ship via "ground" delivery. Orders placed between 4
p.m. Friday, Eastern Time through Sunday, will be processed & shipped on
Monday, unless a legal holiday has fallen on that day. Please note:
If your purchase is a "non-chemical" gift, please mention that fact
and the date you need to have your purchase in the
comments section of the purchase page. We will do our best to
accommodate your needs and make that gift special.
Extra Heavy or Large items such as Spa
Surrounds may/must be shipped via common carrier, outside of Connecticut. There will
be an additional charge for common carrier routing (actual freight cost). We will quote you the freight cost for your authorization prior to shipping.
Certain Spa chemicals are classified by the United States government
as "hazardous materials" (CFR 49, parts 100 to 178). As such, in
many cases only certain sizes are available for shipping via UPS or other
package transport systems. Typically quart sizes of many liquids or 1 lb.
bags and bottles of oxidizers. You as the consumer may order multiple
quantities, however they MUST be in the smaller containers.
For more shipping details
Canceling Your order A
customer may cancel their order placed online, by fax or by telephone
without penalty at any time except under the following conditions: 1.
Special orders for custom made items (i.e. pool liners, non-stock safety
covers, spa covers, spa surrounds) are cancelable without penalty prior to
their production. 2. Special orders for custom made items (i.e.
pool liners, non-stock safety covers, spa covers, spa surrounds) are
cancelable if beginning production with a 25% production fee charged by the
manufacturer; freight charges will be credited 100%. 3. Special
orders for custom made items (i.e. pool liners, non-stock safety covers, spa
covers, spa surrounds) are NOT cancelable if significantly produced or
manufactured although not shipped. Customer is responsible for the total
cost of their order less freight or shipping or installation charges. 4.
Regular in stock items cancelled prior to their shipping will be voided
without charge. 5. Regular in stock items that have been shipped may
be cancelled however the customer is responsible for the freight charges and
any additional return handling charges made by the carrier plus a 15%
restocking charge. 6. Unclaimed orders (defined as items that were
ordered & shipped but not claimed after shipper has made repeated attempts
to delivery the merchandise) are subject to a restocking & handling fee of
20% of the order plus original freight charges plus any additional freight
charges levied by the freight carrier.
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Returning merchandise may be
done with prior approval from our office. The buyer will receive a
confirming email with corresponding Return Goods Authorization (RGA). If the product is found to be defective, a replacement
will be sent at no additional charge. The buyer is responsible for the
cost of freight to and from CHTC. Upon the merchandise's
arrival, it will be inspected for damage or for warranty or claims of
defect. After inspection, the buyer will be credited the proper amount, less
shipping and handling charges. Returns for non-warranty/non-defective
products are subject to a 15% Restocking charge. "Floor Models"
or items Sold "AS IS" are NOT returnable/refundable unless deemed by
CHTC to be completely defective. Merchandise
MUST be returned in its original packaging, in re-sellable condition. Allow 10 to 14 days for
processing. The buyer will be notified when the credit is processed via
Special Orders / Non-Stock Items are payable in full at the time of order
and are not returnable or refundable. In addition, the customer is
also responsible for the freight costs in both directions. These items are defined by
CHTC as not being a normally stocked in our inventory for sale item.
Custom made Spa Covers, Spa Surrounds, and any other items that are custom made to
your particular specifications are not returnable or refundable under any
circumstances. Damages due to freight handling must be mentioned & noted
at the time of delivery & must be made in writing to the shipping carrier.
All International Orders (including the Hawaiian islands and
Alaska) are subject to additional handling, shipping, taxes and duties not
shown on your invoice. The customer will be contacted via email with the readjusted
pricing. At that time the customer will have the option of
accepting or rejecting the sale without penalty. Spa & hot tub chemicals CANNOT
be shipped internationally at this time. Spa & hot tub chemicals MAY be
shipped to our customers in Hawaii and Alaska.
CHTC may occasionally
seek information about our customers via electronic or print surveys.
Participation is optional. Survey contact information (name, email address,
etc.) is used to request more information in relation to the survey when
necessary. We also use contact information to send out personalized and/or
targeted promotional material on CHTC on an optional basis. Survey
participants may opt-out of future mailings by following the instructions in the
mailing. Surveys may also capture demographic information (zip code, age, income
level, etc.). This information is used to refine the nature of
CheapHotTubChemicals.com for its visitors on a continuing basis.
CHTC may from time to time conduct sweepstakes which ask visitors for contact information (name, email address, etc.) and demographic information (zip code, age, income level, etc.). Participation is completely optional.
CHTC will from time to time (currently no more than 2 times per month)
send out via email, advertisements of new products, Sale items, services, and
other timely information pertinent to swimming pools, spas, hot tubs, outdoor &
casual living. Recipients have the option to OPT OUT of any future
mailings by clicking on the email link shown in the advertisement.
Recipients may also OPT OUT via notification to CHTC's FAX number or
corporate telephone which will be shown in the advertising.
All text, navigation & layout is copyright protected and is the sole property of
CHTC. Use of any information, wording, text or navigation in any
unauthorized media, advertising, website, etc. without the express written
permission of CHTC will be considered a violation of the copyright laws
of the United States. All copyright infringements will be vigorously
pursued and prosecuted to the full extent of the laws of the State of
Connecticut and the United States of America. Use of this material may be
used only with prior written authorization detailing its intended usage and
intended media. Requests should be made to the address below.
If you have any questions or comments, they may be conveyed to us in the following ways:
U.S. Mail: CheapHotTubChemicals.com
412 Ferry Blvd
Stratford, CT 06615 USA
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